Welcome to Vitalcore online store!

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Customer Service

  • Shipping & Delivery

    We ship worldwide!
    Most orders are shipped via UPS, U.S. Postal Service (USPS)
    Certain items are not covered with free freight.
    Items shipped to the state of California are subject to sales tax.
    With UPS ground serivce, iIt normally takes 5 business days for merchandise to get to the east coast; 1-2 days to the west coast and 3-4 days to the other areas. For USPS Priority Mail, it usually takes 2-3 days for mechandise to get all locations in USA
    Expedited services are available at purchaser's option and own expense.
    7-10 days for international air delivery.

  • Discount

    For alumni, faculty and students of University of East West Medicine, if you complete the registration process , you will be able to see products with discount rate once you login back to our web site. If you are buying products with a discount code, the discount code can be entered during check out process. The discount rate will be applied after the code has been entered.

  • Returns & Exchange

    We'd like to help you resolve a purchase problem as quickly and easily as possible. Provided you meet the terms and conditions listed below, you may make an exchange or return. Please note that not all items are covered by our returns policy.

    - Everything you purchased from Vital Core Biosystem is covered by our 100% Satisfaction Guarantee.


    - Shipping charges are non-refundable.

    - All exchanges and returns require a Return Merchandise Authorization (RMA) number.

    - Exchanges and credits cannot be processed without one.

    - An RMA must be requested within 30 days of the original invoice date except for products with specific period of warranty.  Thereafter, all sales are final.

    - The returned package must be received within 10 business days of the RMA issue date.

    - Customer is responsible for shipping charges for returned packages.  

    - All products are sold with their respective manufacturer warranties. Please note that warranty periods and services vary by manufacturer and product.

    - When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.

    - As part of our Buy with Confidence Guarantee, we do not charge any restocking fees.

    - All returns and exchanges must be kept in saleable condition (i.e., in original, unmarked, undamaged packaging)

  • Exceptions to our Return Policy

    Please make sure to check the package upon its arrival and refuse the damaged package. All inside damage or shortage must be reported to us within 48 hours after receiving the merchandise.

  • Requesting A Product Return

    You can choose any of these convenient methods:

    Send your request via email to return@vital-core.com. Please include your order number.

    If you have an E-Account, you can click on order Status after you login. A list of purchases made over the past will be displayed from which you can click on E-mail under options and send your request.

    You may contact our return center at 1-408-746-9888 from Monday-Friday, 9:00am-6:00PM PST.

    After Receiving Your Return Merchandise Authorization (RMA) Number

        Write your RMA number legibly on the return label.
        Return the entire package to:
        Vital Core Biosystem
        Attn: Returns Center (RMA Number:_____)
        595 Lawrence Expressway
        Sunnyvale, CA 94085

  • Payment

    Vital Core Biosystem accepts Visa, Master, checks or money orders, and wire transfers as formal methods of payment. You may have a Customer Service Representative contact you to place your order.

    By Credit Card
    Vital Core Biosystem accepts Visa, Master and there is no surcharge for using your credit card with us:

    Please note that our billing system will charge your credit card when each item ships. Items that are currently out of stock may be backordered at any time -- you will not be charged until the item ships from our warehouse. You may cancel your backorder at any time. Some products may require a special order. These are clearly indicated on the product page. Special order products will be billed at the time of purchase.

    By Check or Money Order
    If you pay by check or money order, please mail a copy of order confirmation sent by our e-mail along with your payment , including shipping and tax, if applicable, to:
    Vital Core Biosystem, Inc.
    595 Lawrence Expressway
    Sunnyvale, CA 94085

    Orders paid by check or money order will be sent out after receipt of payment. Once payment is received, order information cannot be modified.

    By Wire Transfer
    There is a $30 surcharge applied to wire transfer payments, Please add  this  surcharge to the total amount of your order.  We will contact you by e-mail for our banking information, so you can do  wire transfer accordingly.

    Please Note
    You will be contacted by e-mail or phone from our Customer Service Representative to complete your transaction if you select Money Order, Check, Phone Order, or Wire Transfer as your payment method. Orders placed for items that are not in stock are processed in the same manner as for items that are in stock. If your order contains both in-stock and out-of-stock items, in-stock items will ship immediately while backordered items will remain open. A backordered item will ship as soon as it becomes available.

    From time to time, products can be constrained or discontinued. We will update you on a weekly basis with the status of your backorder. You may cancel your backorder at any time.

  • Privacy Statement

    Vital Core Biosystem takes your privacy very seriously. Our primary means of protection is SSL technology, which encrypts all your personal information, including your credit card data, and prevents it from being intercepted over the Internet. Additionally, access to your account is always protected by a personal password of your choice. Finally, we will never sell your personal information, including your email address, to other companies for any reason, unless required by law. If for any reason you do not want to provide your credit card information online, you may call our Customer Service Department to complete your order. Please note that there may be sections of our site that link to other sites. Although we make every effort to select sites that we feel might be of interest to our customers, we cannot guarantee your privacy once you leave our site. Vital Core Biosystem reserves the right to change this statement at any time by posting revisions on our web site.